At Witness Performance we are committed to ensuring the privacy of our community is well protected and is compliant with Australian Commonwealth and Victorian privacy laws and the General Data Protection Regulation (GDPR) in the European Union. When you access and use our site, this indicates you accept this policy and, in doing so, consent to the collection, use and distribution of information as described below.
HOW WE COLLECT INFORMATION
Witness Performance collects personal information in a number of ways, including when you:
Ask to be placed on a mailing list;
Subscribe to our services and become a customer;
Make an enquiry about our services;
Visit our website;
Supply goods or services to us;
Answer a Witness readers survey;
Post a comment on our site; and
Provide information to us.
When you visit our website, ‘cookies’ allow us to identify movements around our site. A cookie is a message given to a web browser by a web server. The browser stores the message in a text file. The message is then sent back to the server each time the browser requests a page from the server.
Cookies used in our website include an anonymous unique identifier that allows our website to recognise you and give you access to your account when you’re signed in. You need to accept cookies from this website in order to use your account. The only personal information a cookie can contain is information you supply yourself.
TYPES OF INFORMATION WE COLLECT
Contact and delivery details;
Device (iPhone, laptop, etc);
Web browser (Safari, Firefox, etc);
Date and time of access and/or purchase;
Referral information – for example, the site you came from;
Account information (email address, credit card issuer, billing address details);
Information provided by you through a Witness Performance readers survey; and
Information you post on our blog page when you submit a comment.
Witness and its related entities are not responsible for any information you’ve provided in public areas of our site, which may then be collected by other users.
HOW WE USE YOUR INFORMATION
The information we collect will be used to help us:
Provide products and services to you;
Collect payment and deal with your account;
Communicate with you;
Improve the quality of our service;
For fraud-prevention purposes;
Analyse the usage of the website;
Assist us in promotions and marketing our services to you including advising you of updates or changes to our products and services.
Because most of the information is collected directly from you, you will normally be aware of the purpose of the collection. We take all reasonable steps to ensure the information held is accurate, up-to-date, complete, relevant and not misleading.
When you provide your email address you agree to receive emails from us. If you wish to opt out of receiving any emails you may unsubscribe by clicking on the link within the email or by advising us by sending an email to info at witnessperformance.com.
Sometimes we might use the personal information we collect for a secondary purpose; that is, for use in a way that is different from the primary purpose. We will only do this where:
You have consented;
The secondary purpose is related to the primary purpose and you would reasonably expect us to use the information in such a way; or
We are required or permitted by law to use the information in such a way, or it is in the interests of public safety to do so.
Secondary purposes may include:
Billing and account management;
Business planning and product development;
Providing you with relevant information, including promotions, about our products and services, the products and services of our related bodies corporate and/or the products and services of our business partners or joint venturers;
Enabling us to better understand your needs and interests;
Improving the content, functionality and usability of our website;
Improving our marketing and promotional efforts;
For any other purpose identified in any other agreement between you and us;
Issues, news or other information relevant to your dealings with us, or about us generally, or the industries in which you or we operate; and
We will never sell information provided to us.
HOW WE PROTECT THE INFORMATION COLLECTED
We take all reasonable, best practice steps to protect your personal information from misuse, interference and loss and unauthorised modification, access or disclosure.
Please be aware that the internet is not secure and personal information you send to us via the internet is done so at your own risk.
Where we no longer require your personal information for a permitted purpose and it is not required to be retained by law, we will take reasonable steps to destroy or permanently de-identify it.
DISCLOSURE TO THIRD PARTIES
As part of providing our products and services to you we may be required to disclose your personal information to third party organisations such as:
Our legal, accounting, financial or other professional advisers;
Outsourced service providers such as other agencies that distribute and deliver our products to you and assist us with promotions or competitions;
Regulatory and other government agencies as required by Australian law;
A court, if required by a court order or other legally enforceable request such as an injunction or subpoena,
Our related entities.
By continuing to use our services and website you consent to such disclosures to third parties.
We advise that personally identifiable information or other information you share via social media or applications may be accessible by third parties.
ACCESS TO YOUR PERSONAL INFORMATION
You may request a copy of the personal information we hold about you by submitting a written request to info at witnessperformance.com. You will be required to verify your identity and to specify what information you require.
CHANGES TO PERSONAL DATA
You may change any of your Personal Data in your Account [by editing your profile within your Account or by sending an email to us at the email address set forth below]. You may request deletion of your Personal Data by us, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information for fraud or similar purpose.
We retain Personal Data only as long as we have an ongoing legitimate business need to do so (e.g. to provide you with a service or to comply with legal or tax requirements). At your request, we will delete your Personal Data or anonymize it so that it no longer identifies you, unless otherwise required by law.
YOUR RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Union or the European Economic Area, you have the following data protection rights under the GDPR:
You can access, correct, update, or request deletion of your Personal Data by emailing email@example.com.
You can object to the processing of your Personal Data, or ask us to restrict the processing of your Personal Data by firstname.lastname@example.org.
You can request an archive of Personal Data by emailing email@example.com. We will provide you with a .csv file or files containing your Personal Data.
You have the right to opt-out of marketing communications. To do so, click on the “unsubscribe” link in the email.
You have the right to complain to a data protection authority about our use of your Personal Data. For more information, please contact your local data protection authority.
We respond to all requests from individuals wishing to exercise their data protection rights within 30 days, and do not charge a fee for fulfilling such requests.